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Handling Return Requests
Professional response to customer refund and return requests.
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Prompt preview Ready to copy
A customer wants to return {product} because {reason}.
Write a professional response that:
- Acknowledges their request without assuming return eligibility
- Explains the return policy clearly
- Provides step-by-step instructions
- Offers a replacement or upgrade option
- Includes a real return shipping label ID only for physical returns when provided; otherwise, state that it is unavailable or not applicable
Accuracy rules: Use only the supplied facts. Label assumptions and illustrative figures. Do not invent prices, results, policies, identifiers, links, contact details, credentials, or market statistics. If essential details are missing, ask for them or mark them clearly as information to be supplied.
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Original Template
A customer wants to return {product} because {reason}.
Write a professional response that:
- Acknowledges their request without assuming return eligibility
- Explains the return policy clearly
- Provides step-by-step instructions
- Offers a replacement or upgrade option
- Includes a real return shipping label ID only for physical returns when provided; otherwise, state that it is unavailable or not applicable
Accuracy rules: Use only the supplied facts. Label assumptions and illustrative figures. Do not invent prices, results, policies, identifiers, links, contact details, credentials, or market statistics. If essential details are missing, ask for them or mark them clearly as information to be supplied.
Variables explained
- Product Being Returned
product -
Enter the product being returned for this scenario; this value replaces {product}.
Default value: Premium template bundle
- Reason for Return
reason -
Choose the reason for return from the available options; this selection replaces {reason}.
Default value: Doesn't meet expectations
Available values:
- Doesn't meet expectations
- Missing features
- Quality issues
- Changed mind
- Found alternative solution
Usage notes and limitations
Customize the inputs before use. Default names, companies, prices, datasets, results, and targets are illustrative unless independently verified.
The example below is an illustrative excerpt showing the requested output style; it is not necessarily the full requested length or all deliverables.
Review the output against your actual facts and requirements. Supply missing information instead of treating assumptions as confirmed facts.
Example result
Thank you for letting us know the premium template bundle didn't meet your expectations. We can review your request against the applicable digital-product return policy. Please share your order reference, purchase date, and the issue you encountered. Refund eligibility and any replacement will be confirmed after that review. A shipping label is not applicable to this digital product.